Terms of Trade

1. Welcome

1.1 The www.aprelo.com website ("the website) is owned and operated by Aprelo Pty Ltd of 19/644 Chapel Street South Yarra Victoria 3141 Australia ("Aprelo, we, us, our").

1.2 Aprelo is a lifestyle and wellbeing company. We hold licences to use certain business procedures, proprietary products and business systems and have developed a distinct and valuable name, image and reputation associated with the provision of wellbeing services and related products.

2. Our Products and Services

2.1 The products and services Aprelo offers include but are not limited to wellbeing coaching, wellbeing workshops, friendship circles, fitness training (including personal training, yoga and pilates), nutrition services, healthy fast food products, apparel, accessories, stationery, lifestyle products, relaxation services, beauty products, education services, media such as e-books, DVDs and podcasts, and events ("our Products and Services"). Our Products and Services will be listed on the website and may be updated from time to time.

2.2 We make no warranties that all of our Products and Services will be available at any point in time but will make every effort to ensure that if a product or service is not available, we will notify you of any changes as soon as possible.

2.3 Aprelo’s business is predominantly an online business but some of our Products and Services are delivered in person and/or over the telephone.

2.4 Our Products are sold for private use only. Bulk buying is not allowed and you cannot resell our Products except with our written permission. In particular any audio, video, MP3s, e-books, videos or other like products may not be distributed to any third parties for commercial or non-commercial purposes.

3. Accepting these Terms of Trade

3.1 These Terms of Trade apply to the use of the website by the customer (“you”) and to the supply of our Products and Services to you.

3.2 By submitting an Order for any of our Products and Services on the website or via Aprelo’s 1300 telephone number, you indicate that you accept and agree to be bound by these Terms of Trade.

3.3 We can change these Terms of Trade at any time and will notify you of any changes on the website at least 7 days prior to the changes taking effect.

4. Payment of our Fees

4.1 Method of Payment

4.1.1 The Fees for our Products and Services (“the Fees”) are as listed on the website.

4.1.2 Payment for our Products and Services available on the website must be made immediately via a secure online payment system (unless you are otherwise notified). When you place your Order, you will be directed to the online payment section of the website where you must confirm your Order and make payment by credit card or direct debit (if applicable). You must ensure that all of your credit card details are correct and all other required information is provided, otherwise your Order may be refused. Once you submit your Order and make your payment, a tax invoice will be automatically generated and sent to you via e-mail.

4.1.3 If we do not require immediate payment for a certain product or service we will send you a tax invoice. You must pay the amount specified in the invoice for all or part of a Fee for any of our Products and Services, within the time specified on the invoice.

4.2 Changing Fees

We reserve the right to change the Fees at any time with no prior notice to you.

4.3 GST

All amounts payable by you to us will be expressed as GST exclusive and you agree to pay GST in accordance with A New Tax System (Goods and Services Tax) Act 1999 in addition to all amounts paid to us, provided we give you a valid tax invoice.

4.4 Failure to Pay Fees

4.4.1 We will not deliver any Products or Services you order until you pay the Fee in full.

4.4.2 If we have agreed to grant you credit terms and you do not pay your invoice by the time stipulated on the invoice or you default on any direct debit or credit card payment, we may submit your account to a collection agency. Should your account be submitted to a collection agency, you agree that we may recover the outstanding amount specified in the invoice, including interest, our legal costs, bank fees and charges and other expenses incurred in attempting to recover the debt and any fees and commissions or other amount we pay to any collection agency to act on our behalf.

5. Acceptance of Order

We may refuse to fulfil an Order at any time, without giving you a reason. If we refuse an Order we will notify you of the refusal within 24 hours of placement of the Order and will provide you with a full refund of the purchase price within 3 days of placement of our notification to you.

6. Referrals To Third Parties

6.1 We may in some circumstances refer you to one of our strategic business partners (“third party supplier”) to provide additional or complementary products and services to you. In these circumstances, we will use our best endeavours to secure the services of reputable suppliers and to ensure quality and timely delivery of all products and services to you, however you will enter into a separate contractual relationship with the third party supplier and therefore, we will not be responsible for any of the third party supplier’s actions.

6.2 Where a referral to a third party is made via a link from the website to a third party’s website, we exclude (to the maximum extent permitted by law) any liability which occurs or arises as a result of the content or use of the linked website.

6.3 You agree to advise us as soon as possible if you are not satisfied with the products and/or services of a third party supplier so we can re-assess our relationship with that third party supplier.

7. Satisfaction Guarantee, Refunds and Exchanges

7.1 Your satisfaction is our mission and we give you a 100% satisfaction guarantee in relation to our Products. This guarantee does not apply to our Services.

7.2 Aprelo goes to great lengths to ensure the highest quality of our Products, however, if the Product you purchase is faulty or for any reason you are not happy with your Product purchase you may return the Product within 14 days of receipt for a refund or exchange. The Product must be returned in as new and resaleable condition, and in the case of apparel, unworn with all labels and tags attached. You must return the product to us with the original invoice, tell us the reason for the return and advise of what you would like us to do (return or exchange and if exchange, for what).

7.3 For returns we will refund the price you paid for the Product (less initial delivery charges). The refund will be credited to your credit card, unless you notify us that you do not have a credit card, and you will need to provide us with your credit card details again as they are not retained by us when you place your order. Where you are returning Products that are defective or not the Products you ordered, we will refund the full amount you paid, including initial delivery charges.

7.4 If you would like to exchange your purchase for a different size, style and/or colour, we will charge a re-delivery fee. Our re-delivery fees are listed on our website and may be updated from time to time. If there is a difference between the price of the items you are returning and the price of the items you are exchanging them for we will debit/credit you the difference via your credit card, the details of which you will need to provide again as they are not retained by us when you place your order. Where you are exchanging Products that are defective or not the Products you ordered, you will not be charged a re-delivery fee.

8. Provision of information

In relation to some of our Services, we will require you to provide us with all information we request at the time of placing your Order so that we may provide the Service. We will take every care to ensure that your needs are met but will not be responsible for any deficiencies in information given to us by you or anyone acting on your behalf which causes our Service to you to be compromised in any way. We reserve the right to refuse to provide a Service based on the information or material provided by you, especially if we believe it to be contrary to law or statute, offensive or otherwise inappropriate.

1.Intellectual Property

9.1 All of the content shown or displayed on the website, including graphics, photographic images, moving images, sound, illustrations, software, general design, layout and content is owned by us (“website content”). None of the website content may be copied, reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Aprelo.

9.2 The website, the website content and all intellectual property rights relating to our Products and Services including all registered or unregistered trade marks, designs, patents and copyright remain our exclusive property, or that of our licensors or other content providers.

9.3 In relation to our Services, you agree that any work, items, materials or information (“Aprelo Materials”) of any sort produced or developed by us or under our direction, whether in conjunction with you or not, remains our property.

9.4 You may use any Aprelo Materials for your own private use and you can share your experiences with your friends and colleagues, however, you may not under any circumstances copy, sell or distribute Aprelo Materials to any third party without our permission.

10. No Warranties about Website

While we use all reasonable efforts to ensure the accuracy, correctness and reliability of the website and its content, we do not represent that the website or its content will be error free. We do not represent or warrant that the website will be available on a timely basis.

11. 1.Exclusion of Liability

11.1 To the maximum extent permitted by law, we exclude liability for all claims, expenses, losses, damages and costs made against or incurred or suffered by you directly or indirectly (including without limitation lost costs or profits or data) arising out of:

11.1.1 your use or misuse of the website or other Product or Service provided by us to you; or

11.1.2 your inability to use or obtain access to the website.

11.1Whilst all of our Products and Services are developed to enhance your wellbeing, we make no representations or warranties as to the positive effects or otherwise, our Products and Services will have on your wellbeing, in particular we make no warranties as to the ability of our Products and Services to cure specific medical, psychological, emotional or social conditions from which you may suffer.

11.2In relation to Friendship Circles, you accept that where we unite you with a friendship circle, we cannot guarantee that you will form friendships with any or all of the circle members. You elect to be united with a Friendship Circle at your own risk and may not make any claims against us (including for fee refunds or otherwise) should you not get along with other circle members.

12. Limitation of Liability

If we breach any express provision of these Terms of Trade or a condition or warranty implied under any law which cannot be lawfully modified or excluded by these Terms of Trade, then our liability to you will to the extent permitted by law, be limited at our option to supplying the Products and Services again or paying for their resupply. Our liability to you for loss or damage of any kind (including loss or damage caused by negligence) is reduced to the extent that you caused or contributed to that loss or damage.

13. Delays

13.1 We will not be liable for any delay in delivery of our Products or Services caused by circumstances beyond our reasonable control.

13.2 We will notify you as soon as we become aware of any anticipated delay and reschedule delivery if applicable.

14. Termination

14.1 We may terminate our relationship with you and cease to provide our Products and Services to you immediately by notice in writing if:

14.1.1 you breach any part of these Terms of Trade and the breach is not remedied within 14 days of written notice by us; or

14.1.2 you do not co-operate with us; or

14.1.3 it is not otherwise possible for us to work with you.

14.2 If we terminate our relationship with you for any of the above reasons, we no longer have to meet our obligations and we can:

14.2.1 retain any monies you have paid us;

14.2.2 in relation to Services, charge a reasonable sum for work performed but not paid for;

14.2.3 retake possession of any of our property in your possession that has not been paid for;

14.2.4 take legal action for recovery of any debt.

15. Sub-Contractors

We may employ sub-contractors to provide our Services from time to time and will confirm with you who will be providing the Services to you prior to commencement.

16. Waiver

From time to time we or you may not insist on strict compliance with these Terms of Trade. However this does not mean that we or you cannot insist on performance on another occasion of any part of these Terms of Trade or the same part that we may have let go in the past.

17. Severability of Terms

If any part of these Terms of Trade is or becomes invalid, that part will be severed from these Terms of Trade and this will not affect the validity of the remaining provisions of the Terms of Trade.

18. Resolving Disputes

18.1 We ask that if there is a problem with any of our Products or Services, you bring this to our attention within 14 days of receipt of the Product or Service. You agree with us that if there is a problem, we will try to resolve it between ourselves. If the problem cannot be resolved by negotiation, the matter will be referred to mediation before a mediator approved by the Law Institute of Victoria and both parties will participate in the mediation process in good faith. Failing mediation, the matter will then be submitted to arbitration in accordance with the Commercial Arbitration Act 1984 (Vic). During the arbitration, we may both be represented by a lawyer. We each agree to bear our own legal costs.

18.2 Litigation is very expensive and can cause a lot of bitterness and it is not something we see as compatible with Aprelo’s values. You agree with us that litigation in our relationship will only be used as a last resort.

19. Governing Law

These Terms of Trade are governed by the laws in force in the State of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria, Australia.

20. Privacy

The information you provide on the website or any Order is collected by us for the purposes of processing your order, registration as a member or enquiry. We may also use the information to keep you informed of any new Products or Services or upcoming special offers. The information may be provided to our staff, agents, contractors and related bodies corporate for these purposes. The provision of this information by you is voluntary but if you do not provide some or all of the requested information we may be unable to properly process your website registration, order or enquiry. You have got the right of access to the personal information we hold about you and to ask us to correct it if it is inaccurate or out of date. You may direct any queries in relation to our privacy policy to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

21. Our Social Responsibility

21.1 Aprelo is a socially responsible company and to the best of our knowledge our Products and Services are manufactured and delivered in an environmentally and socially friendly manner. If you have any reason to believe that this is not the case, you agree to bring this to our attention so we may seek a remedy to the situation.

21.2 Three percent of all proceeds from the sale of Aprelo Products and Services will be donated to Opportunity International, a not for profit organisation providing micro finance for projects in the developing world or The Butterfly Foundation, a not for profit organisation providing support for Australians with eating disorders.